Good communication. Good price and delivered as promised. Burns well.
Some of the larger logs do not burn very well at all.
Hi Alan,
Thanks for the feedback.
Sorry to hear about the larger log burning issue. See my email, we will want to work to get to the bottom of this problem.
Kind regards
Angus
Great wood and great value
I am pleased with my purchase. The logs arrived on the selected day and the pack was easily stable enough to go down my driveway which is about a 1 in12 slope and under the carport. I am using the logs from the pack and am pleased I won’t have a crate fixed together with ring nails to dismantle and saw up. The wood burns very nicely.
John Clark
Thanks team..great logs and great delivery.. well managed even though the delivery had to put up negotiating around Storm Eowyn
Order despatched quickly. Great service re query on delivery date and time.
Wood burns well. Variety of sizes of logs good
very good kiln dried wood cant speak highly enough off it .
Easy to on line order, arrived on date reqested
Huge pallet of firewood burns brilliantly will definitely order again
Absolutely delighted with wood, can’t praise enough.
Definitely my regular supplier from now on. Tried many but always deliver and very good quality.
Good value and burns really well. Delivery driver was very helpful 👍
Very good value for money well stacked all wrapped in plastic deliverd on time Very pleased thanks will order again
Absolutely no worries here, excellent product, excellent service, excellent price, you get the idea!
Nice to support a small family business and with products like this they should do well.
I will definitely be using them in the future!
Great product, the mixed softwood giant pack is good quality, really dry firewood, I’m ft6’2 tall and this pack is at my nose level, it also smells great as well.
The delivery driver was really good also.👍
Great Product
Superb delivery
Excellent value for money
A definite return customer!
Very glad to find this company.
Really selling what they advertised,best wood I have bought since install my log burner ,5 years ago.
Nothing to do with the wood we buy in the supermarket,burn like paper or the ones delivered from your area, Smokie and wet.
Great service and quality, fantastic amount of wood and value for money.
Good burning logs although bigger than expected as wanted smaller logs
Great value. More logs than expected and very clean to handle and burn. Impressed
This was my first order from Northern Fiirewood - very good price including delivery - I'm really happy with my order. Thank you.
The net is a nightmare with most logs catching in it...lots of tiny logs about 15% kindling..not good value.Wont be recommending to any of my customers.
Dear Bruce,
We sincerely apologize for your poor experience with our product. Your feedback is valuable, and we're committed to addressing your concerns.
While our net packaging can be tricky to empty, we chose it for important reasons:
1. It uses 10 times less material than bulk bags, reducing waste.
2. It's fully recyclable.
3. It allows air circulation, ideal for direct storage in woodstores and garages.
4. Palletised deliveries allow us to offer Free Shipping to all mainland UK.
We're very concerned about the small logs and kindling issue you mentioned. This is unusual, as we use an x-split processor and double screening system to ensure consistent sizes. We've emailed you requesting photos to investigate and resolve this matter.
Your satisfaction is our priority. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Kind regards
Angus
Northern Firewood
We ordered the budget ready to burn half size pack , logs arrived just as described with great value for money , we will definitely be ordering from Northern Firewood again
I received 36 hardwood nets as a competition prize, for which I am extremely grateful. The wood is of very high quality, and burns well. The firewood is very clean, so there is hardly any mess when stacking it indoors, and the nets make moving it around and storage much easier. The delivery was fuss free and cheerful. I can certainly highly recommend this product.