Excellent mix of timbers, value & amount of logs. We even got a good 4 bags of smaller kindling size bits too! The delivery guy was really helpful, he rang to confirm & then text to give a 5 min arrival time. He got the delivery up & over a driveway lip & dropped right at my front door. Thank you. Very happy & will be recommending & ordering from you guys again.
Just really didn’t like the netting around the wood made it very difficult to unload and also some remained on the woods causing possible noxious smoke went burnt wouldn’t order this way again
Hi Annette,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about the difficulties you experienced with the netting.
We use netting because it’s currently the most environmentally friendly option available to us. In fact, switching from bulk bags to netting has allowed us to reduce our plastic usage by a factor of 8, which is something we’re very proud of as part of our commitment to sustainability.
It’s also worth noting that most of the neat stacked crates offered by competitors often contain imported timber, whereas we take great pride in sourcing all our wood locally. Supporting local suppliers reduces our carbon footprint.
We completely understand your concerns and will take your feedback on board as we continue to look for ways to improve both our packaging and customer experience. If there’s anything else we can do to help or if you’d like to chat further, please don’t hesitate to get in touch!
Thank you again for your feedback, and we hope we can serve you better in the future.
Best regards,
Angus
It’s great value. It does exactly what it says. Some good sized logs and some smaller stuff to get the fire going. Perfect.
Good quality logs delivered at the stated. Decent amount too. Only thing I would change is the annoying net packaging that got stuck to everything when trying to unpack.
Fantastic logs and so many.
Good drop off as well
Great logs, though some of them only just fit into my logstove. Great delivery. I'll definitely be coming back to you.
These are probably the best logs l have had and l have been burning wood for 43 years.
Excellent kiln dried ash . Delivered as close to the garage as could be. Well wrapped. Even sized logs by and large. Under 5% of it was small sized which is ideal for fire starting. A great burn.
Nice firm to do business with.
Great service,brought the crate down the entry so it was next to our back door which made everything easier, we’re really pleased with the logs, will use this company again.
Great value for the money , same amount if not a bit more then other companies I have used but alot cheaper ,
Nice mix of large and small pieces , highly recommend it .
Excellent service from placing order to delivery..
Top quality wood dry and no loose bark or dirt all logs...contacted me when driver 1 hour away and placed pallet perfectly on drive thanks
Absolutely no problem with delivery-- we were not there ,but the pallet arrived on time and was placed where we asked. The pallet of stovewood was exactly as picture in advert and the wood was decent quality.
Great wood which is ready to burn and great value for money with delivery included.
Fantastic. Wood is nice and dry and burns well. Delivered when requested. All good.
First class from start to receiving logs
Delivery driver top of class
Logs burn beautifully
Well done
Very happy reliable service.
Delivery took a while but a good bundle of wood when it arrived!
Some logs were very large and need splitting to use on my small log burner , is it possible to ask for smaller logs when ordering otherwise very happ
Hi Ann,
Thanks fo the feedback, much appreciated.
Yes we have plans to introduce a smaller log for smaller stoves. We just have to get 'all our ducks in a row'
We'll let you know when they are available
Cheers
Angus
Excellent value for money. Certainly quick and easy to order.
We were attracted by discounts. With discounts the price and service offered was competitive. Delivery timeliness was good.
Arrived on time, with excellent driver and equipment to deliver the wood to where we wanted it dropped. Will use again if price is right. Thank you.
Good communication. Good price and delivered as promised. Burns well.
Some of the larger logs do not burn very well at all.
Hi Alan,
Thanks for the feedback.
Sorry to hear about the larger log burning issue. See my email, we will want to work to get to the bottom of this problem.
Kind regards
Angus
Great wood and great value